Refund policy
Cosmic Superbrews Store Policies
At Cosmic Superbrews, we strive to provide the best possible products and services to our customers. However, we understand that sometimes issues may arise, and refunds may be necessary. This refund policy outlines the procedures and guidelines for requesting a refund from Cosmic Superbrews.
“LOVE IT OR YOUR MONEY BACK” GUARANTEE
If you are unhappy with your purchase for any reason, please contact us at hello@superbrews.co. We are happy to issue a refund within 90 days of you placing your first order from Cosmic Superbrews if below conditions are met.
Please contact us before initiating your return, to ensure the proper processing of your refund. If you return items without contacting us beforehand, we will not be able to process a refund.
Please note that if you ship unwanted items to an incorrect address without contacting us for return information, we cannot take responsibility for refunding or reshipping those items.
To qualify for a return, you must return all the items in your order in their original packaging. You (the customer) are responsible for covering the cost of return shipping.
Returns must be received & confirmed with tracking within 90 days of date order was placed (not shipped or received) to be eligible for refund.
Again: We are happy to issue a refund within 90 days of you placing your first order. However, you must email us the tracking information on any return shipments. If you don't email us your tracking information and it does not return to our warehouse, we are unable to issue a refund.
Please note that opened bags are not eligible for refund. We will refund 100% of the paid value all un-opened bags. For instance:
1. If you bought a starter kit (3 bags) and opened one bag, then we will issue a refund for the two unopened bags upon their return.
2. If you bought a starter kit (3 bags) and opened two bags, then we will issue a refund for the single unopened bag upon its return.
All free gifts also need to be returned to be eligible for the full refund amount.
We will not provide any refunds for products returned to us past 90 days from the date of initial purchase. As much as we would like to make exceptions for returns received 1-2 days past this window it would then not be fair to return received 2-3 days and so forth.
If your order included a cashback offer, and you have already claimed the cashback amount, we will not refund your order. This is to protect our small business from fraud purchasers who exploit the cashback offer.
We do not accept returns after the first order.
This is a no exception policy & made in the best interest of our incredible customers. If you have any questions about any of these please send us an email anytime at hello@superbrews.co.
CONFIRMED DELIVERIES / STOLEN ORDERS
Orders that have been confirmed as successfully delivered via their tracking number/link are not eligible for a refund or return without a stolen package police report & USPS report. Any cases of a stolen order will be reshipped, not refunded. This is to protect our small business from fraud and we appreciate your understanding.
For any questions about any of our return or refund policies please email anytime to hello@superbrews.co.
RETURNS OF UNOPENED ITEMS
To qualify for a return, the product must be in its original packaging and in unopened and unused condition. We reserve the right to refuse any returns that do not meet these criteria. Please note that you are responsible for the cost of shipping the unopened product back to us, and we recommend using a trackable shipping service to ensure that the product is safely delivered to our warehouse. You should email us tracking so we can check the status of your return. If you don't provide tracking and the returned package does not arrive at our warehouse we can not issue a refund. Upon receipt of the returned unopened product, we will issue a refund for the purchase price of the product, minus a 10% re-stocking fee.
UNDELIVERED OR RETURNED TO SENDER
In the event that a product is returned to us for any reason we will not be held responsible for reshipping the product. We may issue a refund for the product, minus any shipping costs, provided the product is returned in its original condition.
In the event that a shipment is returned to us, you may receive a full refund for the products ordered, minus the shipment costs and a 10% re-stocking fee.
Alternatively, we can reship the order after collecting an additional shipping fee. It is important to note that this policy does not apply to Refused Packages.
Please note all sales are final & successful delivery of every order is out of our control & you acknowledge this by purchasing from Cosmic Superbrews.
DAMAGED OR DEFECTIVE ORDERS
If an order arrives damaged or defective please email us right away at hello@superbrews.co to organize a return. Returns are required to inspect the items before processing refund or reshipment.
FAILED DELIVERIES
Although very rare, Cosmic Superbrews is not liable for any failed deliveries & this is a matter to be addressed with the shipping company and carrier. By purchasing from our site you agree to this condition and risk.
REFUSED PACKAGES
If you refuse a package, please be aware that the package will incur a return shipping fee. This fee will be deducted from your refund. We will not know the exact amount of the fee until we are charged by the shipping agent. By refusing your package, you accept the responsibility of paying this return fee.
It is important to note that refused shipments/packages can get lost in the return process and may not be returned to us. In such cases, if you refuse your shipment and it does not return to our warehouse, we will not be able to issue a refund. Please keep this in mind when considering refusing a shipment, as we cannot be held responsible for lost refused packages.
For this reason, we recommend you accept the package and contact us to properly process a return rather than refuse it.
If you have any questions about any of these policies please do not hesitate to email me anytime at hello@superbrews.co.